Digisound OÜ Privacy Statement
This privacy statement applies to the collection and use of personal information on www.digisound.ee Here you will find, among other things, what personal information is collected, what it is used for and what rights you have. Digisound OÜ, business ID 2682380-6, is responsible for processing the information and answers questions based on contact.
Kanali tee 4, 10112 Tallinn
Customer service: firstname.lastname@example.org
You can contact the Data Protection Officer by e-mail: email@example.com
1. Why do we collect personal information and what kind of information do we collect?
Below we outline in general terms what kind of personal information we collect about you and what we use it for. We also state the grounds for processing in different cases:
Concluding and Fulfilling the Agreement: When you purchase one of our products, we register your name, telephone number, payment information, what kind of product or service you purchased and when you purchased it, and any shipping information. If the product is sent to you, we will also register the delivery address. In addition, we may also process return information.
Complaints and Repairs: If you make a complaint about a product or request a repair, we need your contact information to register the complaint, complete the repair, and provide information on service progress, service history, possible product updates, and to keep you up to date. Processing is necessary to fulfill our obligations to you under the Agreement. Some service centers also require your personal information in order to accept the repair or perform it yourself. In this case, we will provide the necessary personal data to the service center.
The purpose of data registration is to fulfill and manage the agreement entered into with you and to track sales within our organization. The basis for the processing of personal data is the fulfillment of the agreement concluded with you. When we process this personal information for the purpose of creating a customer profile for you, providing you with targeted marketing, and being able to meet our needs to manage sales appropriately.
Customer Service: Depending on what the matter is and what contact method you use (phone, email or complaint form), we need to know who you are, what product you have purchased, your address and / or phone number. We only process the personal information we need to help you, such as your name, purchase history, and contact information (email, phone number).
Creating a user account: After creating a user account, we want you as a customer to be able to make the most of self-service. You will have access to your personal information through your account and you will also be able to have your buying history and account deleted. If you request the removal of your information, we will ask you to verify your identity by email.
User Account Management: We have access to your customer account and customer profile in order to manage your contact information and any consents you give to receive our newsletter, campaign offers, or the like.
2. Who do we share your personal information with?
Contact and other relevant information registered about you may be disclosed to service centers.
If you have given your consent to digital marketing, we use the following types of third-party service providers: Marketing networks such as Google and Facebook. These third-party service providers are not permitted to use the personal information we provide for any purpose other than to provide the service to us.
Authorities, etc .: In exceptional cases, your personal data may be disclosed to the relevant authority or other public body if the claim is based on law. Such a transfer will only be made if we are required to do so under applicable laws and regulations.
If you wish, you can prevent such cookies from being stored in your web browser. Most modern web browsers (Google Chrome, Firefox, Internet Explorer, Safari, Opera, etc.) automatically accept cookies, but you can change the settings yourself so that you do not accept cookies. In addition to cookies, we also use other tools such as Google Analytics, Google AdWords to retrieve information about your IP address, the type of web browser you use, your operating system, the time you visited the website and various information about how you navigate the website.
We use this information to analyze user activity in order to make our website more user-friendly.
4. Shelf life.
Your personal information associated with your purchase will normally be deleted when there is no longer a need to retain it to answer your questions and when the expected life of the product has expired, unless we need personal information for a longer period of time for other legal purposes or statutory obligations, such as accounting law.
Personal data we process based on your consent will be deleted if you withdraw your consent.
5. Your rights.
Withdrawal of Consent: If you have given your consent to receive product and service offers from us, you may withdraw your consent at any time. This is simply so that you can unsubscribe from these types of offers in every message you receive from us. You can also revoke your consent by contacting our customer service. Where the processing of your personal data takes place on the basis of your consent, you also have the right to withdraw your consent to the processing at any time.
Request for access to data: You have the right to access the personal data we process.
Request for rectification or deletion: You can also ask us to correct any incorrect information we hold about you or to delete your personal information.
Transfer of data: You have the right to have your personal data transferred by you, the processing of which is based on e.g. your consent or has been necessary to enter into an agreement with you.
You have the right to request a restriction on the processing of your personal data and to object to the processing of your personal data in part. You can also object to the use of your personal information for direct marketing.
Complaint to the supervisory authority: If you object to the way we process your personal data or you have a complaint, you can also contact our data protection officer (firstname.lastname@example.org)